Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our store, add your favorite products to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay for a fast and secure checkout experience.

Do you have a discount code?

Yes! Use code HAPPYPAW10 at checkout to save 10% on your first order. 🐾

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at support@happypawmarket.shop if you need to make changes. Once an order has been fulfilled, we're unable to make modifications.

Is it safe to shop on HappyPaw Market?

Absolutely. HappyPaw Market is a veteran-owned business and we take your security seriously. Our store uses SSL encryption and all payments are processed through Shopify's secure, PCI-compliant payment system. Your personal and payment information is always protected.

Shipping & Delivery

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Most orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location and the product. You'll receive a tracking number by email once your order ships.

How much does shipping cost?

We offer free shipping on all orders over $35. Orders under $35 have a flat shipping rate applied at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to track your package directly with the carrier.

Returns & Refunds

What is your return policy?

We want you and your pet to be completely happy with your purchase. If you're not satisfied, please contact us within 30 days of receiving your order at support@happypawmarket.shop and we'll make it right.

What if my item arrived damaged or defective?

We're so sorry if this happened! Please email us at support@happypawmarket.shop with a photo of the damaged item and your order number, and we'll send a replacement or issue a full refund right away.

Products

Are your products safe for pets?

Yes — all products in our store are carefully selected with your pet's safety in mind. We only carry products that meet quality and safety standards for dogs and cats. If you have specific concerns about a product, feel free to reach out before purchasing.

Do your products come with instructions?

Yes, most products include instructions in the packaging. Additional usage guidance can also be found in each product description on our website.

I have a question about a specific product. Who can I contact?

We're happy to help! Send us an email at support@happypawmarket.shop and we'll get back to you as soon as possible.

About HappyPaw Market

Who is behind HappyPaw Market?

HappyPaw Market is a veteran-owned small business dedicated to providing premium pet products for dogs and cats. Our mascot Jake — a Jack Russell/Chihuahua mix with a big personality — helps us test and approve every product we carry. If Jake approves, it makes the store! 🐾

How can I contact you?

You can reach us anytime at support@happypawmarket.shop. We aim to respond to all inquiries within 24-48 hours.